Outage in Staffbase

[Email] - Unable to send Emails

Resolved Major

October 02, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Affected feature: Staffbase Email Some customers may be experiencing issues sending and receiving emails. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

Components affected

Staffbase Web Application (US)

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/02/2024 10:21PM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 3 months ago - at 10/02/2024 05:09PM

Our teams are seeing improvements to the system, and believe customers should be able to send emails without issue again. We will continue to monitor the situation and update you shortly. Please let support@staffbase know if you are still having issues.

INVESTIGATING 3 months ago - at 10/02/2024 02:28PM

Affected feature: Staffbase Email

Some customers may be experiencing issues sending and receiving emails.

Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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