Outage in Staffbase

[App/Intranet] [German System / US System] - Customers reported missing widgets on pages after earlier saving issues

Resolved Minor

June 02, 2025 - Started 11 months ago - Lasted about 18 hours
Official incident page

Incident Report

Affected feature: Pages Customers have reported issues where saving a page leads to custom widgets being removed. The issue is related to an earlier problem where an error message was displayed and pages couldn’t be saved for a short time. Our development team addressed the issue as soon as they became aware of it, and saving is working again. However, pages saved since 13:30 CEST might miss custom widgets that were previously there. Also, saving a page with certain widgets will remove them from the page. The developers are already looking into that and will release a fix as soon as possible.

Components affected

Staffbase Common Features

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/03/2025 08:26AM

This incident has been resolved. We are sorry for the trouble this has caused. We will contact affected customers separately to inform them about the impacted pages.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

IDENTIFIED 11 months ago - at 06/02/2025 02:28PM

Affected feature: Pages

Customers have reported issues where saving a page leads to custom widgets being removed.

The issue is related to an earlier problem where an error message was displayed and pages couldn’t be saved for a short time. Our development team addressed the issue as soon as they became aware of it, and saving is working again. However, pages saved since 13:30 CEST might miss custom widgets that were previously there. Also, saving a page with certain widgets will remove them from the page. The developers are already looking into that and will release a fix as soon as possible.

Latest Staffbase outages

Email US System - News Block feature unable to find recently published News Posts - 11 days ago

Email US System - Certain Customers Unable to Receive Test Emails - 18 days ago

[App/Intranet] [Global] - [Users are unable to log in via SSO] - 20 days ago

[App/Intranet/Email] [Americas Region] - Degraded performance in App/Intranet & Employee Email - 23 days ago

[App/Intranet/Email] [US System] - Issues in the studio on US System, Sending Emails - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook