Outage in Staffbase

[App/Intranet] [German System] - Issues with loading the app

Resolved Minor
December 02, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

Affected feature: App isn't loading or is loading slowly We have received reports of some customers that the app isn't loading or is loading very slowly and started investigating the issue. We will share more information soon. You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title. We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/03/2024 08:24AM

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

MONITORING 3 months ago - at 12/02/2024 10:03AM

After our teams have implemented a solution, we are seeing improvements and the app should be fully available again. We will continue to monitor the situation and will keep you updated shortly.

INVESTIGATING 3 months ago - at 12/02/2024 09:11AM

You may experience slow loading times for the app.

Our teams are currently investigating this issue. We will keep you updated on the progress as we learn more.

We apologize for the interruption. In case you have any questions about this topic, please let us know at support@staffbase.com.

MONITORING 3 months ago - at 12/02/2024 07:38AM

We have implemented a fix to resolve the issue and the application should now be working as normal. We will continue to monitor the system until the problem has been completely resolved.

INVESTIGATING 3 months ago - at 12/02/2024 07:24AM

Affected feature: App isn't loading or is loading slowly

We have received reports of some customers that the app isn't loading or is loading very slowly and started investigating the issue. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for any inconvenience that may be caused. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.

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