[App/Intranet/Email] [DE System / US System] - Media files partly not loading

This incident has been resolved. We are sorry for the trouble this has caused.

Please contact us at support@staffbase.com should you experience any further issues. We’re happy to help!

Over the past few hours, the platform has remained stable. Our engineering teams are closely monitoring all systems and actively working on the underlying issue with the highest priority. They are reviewing logs, running additional diagnostics, and applying targeted optimizations to ensure overall stability and prevent further disruptions.
We will continue to keep you updated as we make progress.

Ongoing investigations indicate that there might be minor limitations in the DE system, which may likewise affect Staffbase Email. We’ll continue to keep you updated as we learn more.

We’re sorry for the disruption. If you have any questions in the meantime, please feel free to reach out to us at support@staffbase.com.

The issue has recurred and persists. We have escalated the investigation to the highest priority, requiring direct and immediate involvement from our dedicated Infrastructure team to resolve the underlying cause.

We have increased resources to resolve the issue and media files should be loading again. We will continue to monitor the systems until we are sure the issue is fully resolved.

We have received reports that some media files are currently not loaded on the US system. Our teams are investigating the behavior and will work to resolve this as quickly as possible. We will share more information soon.

You can see on which system your application is hosted by going to the Studio > Settings > API Access and checking the tag next to the title.

We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com.