Outage in Staffbase

[App/Intranet/Email] [German System / US System] - Platform and Ticket System Outage

Resolved Major

December 05, 2025 - Started about 2 months ago - Lasted 33 minutes
Official incident page

Incident Report

Affected feature: App/Intranet/Email and Ticket System We are currently investigating an outage affecting both our platforms and our ticketing system. The issue appears to be related to a Cloudflare service error, which is causing interruptions in access and functionality. Our team is actively monitoring the situation and working with Cloudflare to identify the root cause and restore full service as quickly as possible. For more details on the Cloudflare incident, please refer to: https://www.cloudflarestatus.com/history We apologize for the inconvenience.

Components affected

Staffbase Media API (Germany) Staffbase Media API (US) Staffbase Web Application (US) Staffbase Web Application (Europe) Staffbase Common Features Staffbase Native App - iOS Staffbase Native App - Android Staffbase Test Application / Stage Environment

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/05/2025 09:39AM

This incident has been resolved. We are sorry for the trouble this has caused.
Please get in touch with us at support@staffbase.com should you experience any further issues. We’re happy to help!

INVESTIGATING about 2 months ago - at 12/05/2025 09:09AM

Affected feature: App/Intranet/Email and Ticket System

We are currently investigating an outage affecting both our platforms and our ticketing system. The issue appears to be related to a Cloudflare service error, which is causing interruptions in access and functionality.

Our team is actively monitoring the situation and working with Cloudflare to identify the root cause and restore full service as quickly as possible. For more details on the Cloudflare incident, please refer to: https://www.cloudflarestatus.com/history

We apologize for the inconvenience.

Latest Staffbase outages

[Email] [German System / US System] - Analytics for recently sent out Emails not shown - 4 days ago

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[App/Intranet/Email] [DE System / US System] - Media files partly not loading - 2 months ago

[App/Intranet] [German System / US System] - Reactions are misaligned due to custom font issue - 3 months ago

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