Outage in Staffbase

[Email] [German System / US System] - Analytics for recently sent out Emails not shown

Resolved Minor
January 16, 2026 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified the root cause for analytics not being shown for emails send out in the last 6 hours (starting 3:00 PM CET) and will now take steps to fix the issue. No data is lost and the analytics for the affected mails will be available again after this incident is resolved.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 01/16/2026 09:20PM

The issue is resolved and analytics are shown again for the affected mails. We apologize for the inconvenience this has caused. Please get in touch with us at support@staffbase.com in case you're still having any problems. We’re happy to help!

IDENTIFIED about 6 hours ago - at 01/16/2026 07:58PM

We have identified the root cause for analytics not being shown for emails send out in the last 6 hours (starting 3:00 PM CET) and will now take steps to fix the issue. No data is lost and the analytics for the affected mails will be available again after this incident is resolved.

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