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Outage in Staffbase

App/Intranet] – App and Intranet may not load when using mobile data (Telekom)

Minor
January 26, 2026 - Started 3 days ago
Official incident page

Incident Report

Affected feature: App & Intranet We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users. Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare. Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 01/26/2026 10:27AM

Affected feature: App & Intranet

We have received reports that the Staffbase App and Intranet may not load correctly when accessed via mobile data on the Telekom network. This behavior does not occur consistently and seems to affect only some users.

Initial analysis suggests that the issue may be related to the network routing (peering) between Telekom and our CDN provider Cloudflare.

Our teams are currently investigating the behavior and will work to address it as quickly as possible. We will share more information as soon as it becomes available.

We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at support@staffbase.com

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