Outage in Sumsub

Technical Issue with dashboard availability

Resolved Major
February 02, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Service has encountered a technical problem with access for majority of clients. No images can be uploaded for applicants. Our team is investigating the incident.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/02/2023 10:21PM

This incident has been resolved.

MONITORING almost 2 years ago - at 02/02/2023 07:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 02/02/2023 07:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 02/02/2023 06:40PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 02/02/2023 06:18PM

Service has encountered a technical problem with access for majority of clients. No images can be uploaded for applicants.
Our team is investigating the incident.

INVESTIGATING almost 2 years ago - at 02/02/2023 06:16PM

We are currently investigating this issue.

IDENTIFIED almost 2 years ago - at 02/02/2023 04:30PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 02/02/2023 04:30PM

Service has encountered a technical problem with access for majority of clients. No images can be uploaded for applicants.
Our team is investigating the incident.

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