Outage in Sumsub

Possible Request Timeouts Notice

Resolved Minor
May 13, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating possible timeouts of requests to our services. Our team is actively working to identify the root cause and resolve the issue with the highest priority. We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible. We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/13/2024 04:37PM

We are happy to announce that the issue is considered as fully resolved.

Our Team has conducted additional series of checks and tests to ensure the issue is fixed.

We do confirm that service performance remains perfect and there is no impact on service operation.

Thank you for your patience!

MONITORING over 1 year ago - at 05/13/2024 03:43PM

We are pleased to inform you that the problem was succesfully mitigated. You can expect no further impact on our services' performance.

Our team is still continuing to monitor the situation and does additional investigation of the issue.

We will continue to monitor the system closely for the next 30 minutes to ensure stability and optimal performance.

Should there be any further issues, we will take immediate action and provide you with an update.

INVESTIGATING over 1 year ago - at 05/13/2024 03:18PM

We're currently investigating possible timeouts of requests to our services.

Our team is actively working to identify the root cause and resolve the issue with the highest priority.
We apologize for any inconvenience this may cause and are currently doing our best to resolve this as quickly and safely as possible.
We will continue to monitor the situation and provide another update in 30 minutes, or sooner if there are any significant changes.

Latest Sumsub outages

AML verifications disruption - about 1 month ago
Possible API timeouts - 3 months ago

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