Temporary verification disruptions

We would like to inform that the issue is now fully resolved, verification time is back to normal, all delayed users are completely processed.

Our Team has conducted additional series of checks and tests to ensure the services remain stable.
We confirm the problem has been fully mitigated as of now.

An unprecedented burst of traffic hit our systems in a very short timeframe, causing an extreme spike in load and leading to the issue.

We have implemented measures to handle increased demand more effectively, and our team will continue monitoring to ensure stable service going forward.

We are pleased to report that the internal service responsible for verification processing has been successfully restored.

Our team is now focused on addressing any remaining consequences from the incident—such as clearing backlogs or reconciling delayed verifications and monitoring the system stability.

One of our internal services, responsible for verifications, has experienced a failure. As a result, some users may encounter delayed verifications.

Verification processes amay experience significant delays, which may affect user onboarding, transaction approvals, or other verification-dependent workflows.
The service downtime may lead to extended waiting periods for end-users or automated processes requiring verification.

The engineering team is actively investigating the root cause of the service failure.
Temporary workarounds are being explored to reduce user impact while the service is being restored.