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Outage in Superhuman

Unstable Send Behavior from Android Devices

Resolved Minor
April 03, 2025 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/04/2025 04:04PM

This incident has been resolved. If you haven't updated to the latest version of Superhuman for Android, please do so by visiting the Google Play Store: https://play.google.com/store/apps/details?id=com.superhuman.mail

MONITORING about 1 year ago - at 04/03/2025 10:49PM

We have released a new version of the app (version 1.12.12, build 6411) to the Google Play Store that includes a fix for the issue. You can check your current version at the bottom of your settings screen. We're keeping a close eye on things and expect everything to be fully resolved soon.

IDENTIFIED about 1 year ago - at 04/03/2025 10:46PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 04/03/2025 05:58PM

We identified the issue and are pushing out a fix soon. This unstable send behavior effects Android users when they forward a thread with an attachment. We will continue to update our progress here as more information becomes available.

INVESTIGATING about 1 year ago - at 04/03/2025 02:04PM

We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will provide updates as soon as more information becomes available.

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