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Outage in Superhuman

Degraded Send operations for Microsoft users

Resolved Minor
April 16, 2025 - Started about 1 year ago - Lasted 6 days
Official incident page

Incident Report

We're investigating an issue with sending messages with attachments for Microsoft users.
Components affected
Superhuman Email sending

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/22/2025 06:29PM

Microsoft has deployed a fix for the authorization issues that were causing send failures for some Outlook users when sending with large attachments. The issue was resolved late last week, and sending functionality has since returned to normal. We appreciate your patience while this was being addressed.

MONITORING about 1 year ago - at 04/16/2025 09:51PM

We're seeing a 401 Unauthorized error affecting a small subset of Microsoft users when sending messages with attachments. After a day of investigation, we've determined the impact is limited and are moving to monitoring for the time being. We'll continue to watch the issue closely to ensure it does not escalate.

INVESTIGATING about 1 year ago - at 04/16/2025 03:14PM

We're investigating an issue with sending messages with attachments for Microsoft users.

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