Outage in SurePrep

Unable to toggle to TaxCaddy

Resolved Minor
March 28, 2024 - Started almost 2 years ago
Official incident page

Incident Report

We are aware that customers are experiencing issues when accessing cpa.taxcaddy.com. Our engineering team is currently working to restore full access and we will provide an update as soon as we have more information. Customers are advised to refresh their screen as a first step to overcome this issue in the meantime.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/28/2024 08:11PM

SurePrep teams have implemented fixes and have not seen recurrence of the issues as we have been monitoring them since the changes. If you continue to encounter any "Oops" errors or similar, please contact SurePrep Support for assistance.

MONITORING almost 2 years ago - at 03/28/2024 06:25PM

Our engineers continue to monitor the system status after implementing the fix. Incident updates will be posted at https://status.sureprep.com.

MONITORING almost 2 years ago - at 03/28/2024 04:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 03/28/2024 04:09PM

We are aware that customers are experiencing issues when accessing cpa.taxcaddy.com. Our engineering team is currently working to restore full access and we will provide an update as soon as we have more information. Customers are advised to refresh their screen as a first step to overcome this issue in the meantime.

Latest SurePrep outages

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Important Update: Export Issues from SPbinder to CCH Axcess Tax - over 1 year ago
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Customer Support Phone System Issue - over 1 year ago

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