Outage in SurePrep

TaxCaddy "Oops" Message

Resolved Minor
March 28, 2024 - Started almost 2 years ago
Official incident page

Incident Report

We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. Our engineering team is actively investigating this issue, and the system is currently under observation. Incident updates will be posted at https://status.sureprep.com.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/28/2024 08:10PM

SurePrep teams have confirmed the Oops error can be cleared by performing a Hard Refresh (Shift +F5) within the browser.
If you continue to encounter any "Oops" errors or similar, please contact SurePrep Support for assistance.

MONITORING almost 2 years ago - at 03/28/2024 07:58PM

The TaxCaddy Oops Message issue has been resolved. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://status.sureprep.com.

INVESTIGATING almost 2 years ago - at 03/28/2024 06:28PM

Our engineering team continues to actively investigate this issue, and the system remains under observation. Incident updates will be posted at https://status.sureprep.com.

INVESTIGATING almost 2 years ago - at 03/28/2024 12:00PM

We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. Our engineering team is actively investigating this issue, and the system is currently under observation. Incident updates will be posted at https://status.sureprep.com.

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