Outage in SurePrep

GoFileRoom - Unable to open or create binders

Resolved Minor
March 18, 2024 - Started over 1 year ago
Official incident page

Need to monitor SurePrep outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SurePrep, and never miss an outage again.
Start Free Trial

Outage Details

Some GoFileRoom users reported an error when trying to open or create binders in GoFileRoom. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://status.sureprep.com
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/19/2024 09:29AM

The issue causing an error when trying to open or create binders in GoFileRoom has been resolved. We continue to monitor the situation. Updates will be posted here if there are changes to the system status - https://status.sureprep.com

MONITORING over 1 year ago - at 03/18/2024 05:49PM

Our engineers have implemented changes to mitigate the issues encountered this morning when accessing and creating binders through GoFileRoom, and are currently monitoring the system status. Incident updates will be posted here: https://status.sureprep.com/

INVESTIGATING over 1 year ago - at 03/18/2024 04:52PM

Some GoFileRoom users reported an error when trying to open or create binders in GoFileRoom. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://status.sureprep.com

Latest SurePrep outages

IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page - 6 months ago
Scheduled Maintenance - Monitoring - 7 months ago
Important Update: Export Issues from SPbinder to CCH Axcess Tax - 12 months ago
FileRoom/SPbinder connectivity issues - 12 months ago
Customer Support Phone System Issue - about 1 year ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook