Outage in SurePrep
FileRoom/SPbinder connectivity issues
Resolved MajorIncident Report
SurePrep is investigating issues with its cloud hosting provider which are preventing customers from connecting to SurePrep FileRoom and other services. We are working with the cloud provider to arrive at a resolution. Further updates will be posted here as they become available:
https://status.sureprep.com/
Components affected
SurePrep FileRoom SurePrep SPbinder SurePrep 1040SCAN Review Wizard SurePrep Reviewer Dashboard SurePrep API SurePrep TaxCaddy DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/19/2024 07:57AM
The issue has been fully mitigated. All systems are now operating normally. We appreciate your patience and understanding. For any further updates, please visit: https://status.sureprep.com
INVESTIGATING
almost 2 years ago - at 07/19/2024 05:38AM
SurePrep is investigating issues with its cloud hosting provider which are preventing customers from connecting to SurePrep FileRoom and other services. We are working with the cloud provider to arrive at a resolution. Further updates will be posted here as they become available:
https://status.sureprep.com/
Latest SurePrep outages
IMPORTANT: SurePrep Status page merging with Thomson Reuters Status Page - over 1 year ago
Scheduled Maintenance - Monitoring - over 1 year ago
Important Update: Export Issues from SPbinder to CCH Axcess Tax - almost 2 years ago
Customer Support Phone System Issue - about 2 years ago
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