Outage in SurveyMonkey

Cannot Connect to Microsoft Excel in Connect Apps

Resolved Major
August 13, 2025 - Started 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

There currently is an issue where users cannot connect to Microsoft Excel in Connect apps. We believe this issue also impacts the integration for users who have previously connected to Microsoft Excel in Connect apps. We're working on a resolution.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/13/2025 01:59PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 08/13/2025 03:50AM

There currently is an issue where users cannot connect to Microsoft Excel in Connect apps. We believe this issue also impacts the integration for users who have previously connected to Microsoft Excel in Connect apps. We're working on a resolution.

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