Outage in SurveyMonkey

Charts not loading

Resolved Minor
August 27, 2025 - Started about 2 months ago - Lasted 25 minutes
Official incident page

Incident Report

We're currently aware of an issue that is impacting charts from loading in Analyze. Our engineering team is aware and currently investigating.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/27/2025 08:26PM

The issue has been resolved. All charts in Analyze are now loading as expected.

IDENTIFIED about 2 months ago - at 08/27/2025 08:18PM

The issue has been identified and our team is working on resolving it. In the meantime, users may temporarily see old versions of charts appear (i.e NPS chart) in Analyze.

INVESTIGATING about 2 months ago - at 08/27/2025 08:04PM

We're currently aware of an issue that is impacting charts from loading in Analyze. Our engineering team is aware and currently investigating.

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