Outage in SurveyMonkey

New homepage not loading for some users

Resolved Minor
September 09, 2025 - Started about 1 month ago - Lasted 36 minutes
Official incident page

Incident Report

Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 09:55PM

This incident is resolved. There are no longer errors on the new homepage.

MONITORING about 1 month ago - at 09/09/2025 09:52PM

Most errors have now resolved. We are continuing to monitor the incident.

IDENTIFIED about 1 month ago - at 09/09/2025 09:49PM

Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.

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