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Outage in SurveyMonkey

Users on Canadian DC not able to complete some surveys from US DC

Resolved Major
February 10, 2026 - Started 1 day ago - Lasted 21 minutes
Official incident page

Incident Report

⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/10/2026 07:41PM

This incident has been resolved. We will continue monitoring.

INVESTIGATING 1 day ago - at 02/10/2026 07:23PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 02/10/2026 07:20PM

⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.

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