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Outage in SurveyMonkey

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Minor
February 26, 2026 - Started 1 day ago
Official incident page

Incident Report

The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
IDENTIFIED 1 day ago - at 02/26/2026 10:18AM

The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

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