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Outage in SurveyMonkey

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Resolved Minor
February 26, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

SurveyMonkey Rewards users were unable to cash out rewards for Amazon gift cards due to a system issue. The problem affected the direct Amazon gift card redemption feature, though users could still access Amazon gift cards through the alternative Prizeout platform. The issue was resolved after 55 hours.

The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
Components affected
SurveyMonkey

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/28/2026 05:24PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 02/26/2026 10:18AM

The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

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