Outage in SurveyMonkey
SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards
Resolved MinorIncident Report
Summary AI Generated
SurveyMonkey Rewards users were unable to cash out rewards for Amazon gift cards due to a system issue. The problem affected the direct Amazon gift card redemption feature, though users could still access Amazon gift cards through the alternative Prizeout platform. The issue was resolved after 55 hours.
The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 02/28/2026 05:24PM
This incident has been resolved.
IDENTIFIED
25 days ago - at 02/26/2026 10:18AM
The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
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