SurveyMonkey experienced a major incident where errors were displaying on the Analyze page, preventing users from properly viewing survey charts and analytics. The engineering team implemented a temporary workaround by reverting to an older version of the Analyze feature to restore functionality while they developed a permanent fix. The incident was fully resolved after 3.4 hours with charts loading normally again.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
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