Outage in SurveyMonkey
Errors showing on Analyze charts
Resolved MajorIncident Report
Summary AI Generated
SurveyMonkey experienced a major incident where errors were displaying on the Analyze page, preventing users from properly viewing survey charts and analytics. The engineering team implemented a temporary workaround by reverting to an older version of the Analyze feature to restore functionality while they developed a permanent fix. The incident was fully resolved after 3.4 hours with charts loading normally again.
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/13/2026 06:44PM
This incident has been resolved.
MONITORING
1 day ago - at 04/13/2026 05:00PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/13/2026 03:51PM
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
IDENTIFIED
2 days ago - at 04/13/2026 03:35PM
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
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