Outage in SurveyMonkey
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Resolved MajorIncident Report
Summary AI Generated
SurveyMonkey experienced a major incident where RewardApp surveys with advanced logic prevented respondents from starting surveys, causing significantly lower completion rates. The issue affected SurveyMonkey's core survey functionality for 2.6 hours. The root cause was identified and a fix was implemented, fully resolving the problem.
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 04/15/2026 05:20PM
This issue has been resolved!
IDENTIFIED
1 day ago - at 04/15/2026 03:33PM
The cause has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/15/2026 02:45PM
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
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