Outage in SurveyMonkey
Audience preview tool inaccessible for logged out customers.
Resolved MinorIncident Report
Summary AI Generated
SurveyMonkey's Audience preview tool was inaccessible to logged-out customers, displaying errors when they attempted to access the feature. Logged-in users were unaffected and could use the tool normally throughout the incident. The issue was resolved after 5.3 hours.
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/21/2026 08:41PM
This incident has been resolved.
IDENTIFIED
3 days ago - at 04/21/2026 03:27PM
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
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