Outage in Talkdesk

Subset of calls not being delivered to available agents

Resolved Minor
March 15, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.
Components affected
Talkdesk Call Flows & Routing
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/15/2023 02:48PM

This incident has been resolved.

MONITORING almost 2 years ago - at 03/15/2023 02:28PM

We are currently monitoring this behavior after applying mitigation measures. We are seeing recovery in our systems. We will provide an update in 15 minutes or sooner.

IDENTIFIED almost 2 years ago - at 03/15/2023 01:29PM

We are still investigating a subset of calls reporting device unavailable for some agents, this affected calls will be routed to another available agents. At this time, we are currently applying mitigation measures, we recommend users who are experiencing the issue to refresh Workspace. We will provide an update in 1h or sooner.

IDENTIFIED almost 2 years ago - at 03/15/2023 12:47PM

We are still investigating a subset of calls reporting device unavailable for some agents, this affected calls will be routed to another available agents. At this time, we are currently applying mitigation measures, we recommend users who are experiencing the issue to refresh Workspace. We will provide an update in 30 minutes or sooner.

IDENTIFIED almost 2 years ago - at 03/15/2023 12:06PM

We are still investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are currently applying mitigation measures, we recommend all user to refresh Workspace. We will provide an update in 30 minutes or sooner.

INVESTIGATING almost 2 years ago - at 03/15/2023 12:02PM

We are still investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are currently applying mitigation measures. We will provide an update in 30 minutes or sooner.

INVESTIGATING almost 2 years ago - at 03/15/2023 11:46AM

We are currently investigating a subset of calls not being delivered to available agents. This is currently affecting US and EU regions. At this time, we are investigating the cause of this issue. We will provide an update in 15 minutes or sooner.

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