Outage in Talkdesk
Call Performance Degradation
Resolved MinorIncident Report
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/16/2025 05:54PM
This incident has been resolved.
MONITORING
11 months ago - at 06/16/2025 05:46PM
Mitigation measures are currently in progress. We are observing internal recovery in our metrics. We will continue to monitor to ensure a smooth recovery.
INVESTIGATING
11 months ago - at 06/16/2025 05:30PM
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
Latest Talkdesk outages
Transient API failures with our CPaaS Provider in our US Region - about 2 months ago
Transient impact over Inbound and Outbound Calls - 3 months ago
Impact on Outbound calls in our US Region - 3 months ago
Transient failures on Inbound and Outbound in EU Region - 5 months ago
Impact on Inbound and Outbound on US and Canada Region - 6 months ago
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