Outage in Talkdesk
Call Performance Degradation
Resolved Minor
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Outage Details
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 06/16/2025 05:54PM
This incident has been resolved.
MONITORING
about 18 hours ago - at 06/16/2025 05:46PM
Mitigation measures are currently in progress. We are observing internal recovery in our metrics. We will continue to monitor to ensure a smooth recovery.
INVESTIGATING
about 18 hours ago - at 06/16/2025 05:30PM
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
Latest Talkdesk outages
Performance degradation in US region - 5 days ago
Live reporting Degraded performance in the EU region - 25 days ago
Inbound and Outbound Call degraded performance for Brazilian numbers - about 1 month ago
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