Outage in Talkdesk
Call Performance Degradation
Resolved Minor
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Outage Details
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 06/16/2025 05:54PM
This incident has been resolved.
MONITORING
30 days ago - at 06/16/2025 05:46PM
Mitigation measures are currently in progress. We are observing internal recovery in our metrics. We will continue to monitor to ensure a smooth recovery.
INVESTIGATING
30 days ago - at 06/16/2025 05:30PM
We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
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Login issues and Conversation App not loading in US Region - about 1 month ago
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