Outage in Talkdesk

Copilot Summaries and Transcripts Not Generating Intermittently

Resolved Minor
August 19, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing intermittent issues with Copilot Summaries and Transcripts Not Generating in the US region. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/19/2025 03:58PM

This incident has been resolved.

MONITORING 10 days ago - at 08/19/2025 03:55PM

At this point, the intermittent issues with Copilot Summaries and Transcripts Not Generating in the US region have been fixed, and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

IDENTIFIED 10 days ago - at 08/19/2025 03:42PM

Mitigation efforts remain in progress, and our teams are actively working toward resolution. The next update will be provided in 15 minutes or sooner as developments occur.

IDENTIFIED 10 days ago - at 08/19/2025 03:27PM

Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.

IDENTIFIED 10 days ago - at 08/19/2025 03:11PM

We are experiencing intermittent issues with Copilot Summaries and Transcripts Not Generating in the US region. We will provide an update as soon as we have more details.

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