Outage in Talkdesk

Explore reports degraded performance

Resolved Minor
August 21, 2025 - Started 8 days ago - Lasted 28 minutes
Official incident page

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Outage Details

We are observing degraded performance with Explore in the US and EU regions, causing reports to appear blank due to an infrastructure provider. This issue impacts all users. We will provide an update as soon as we have more details.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/21/2025 06:39PM

At this point, the issue has been fixed, and customers should no longer be experiencing difficulties. We will continue to monitor the situation with the provider.

IDENTIFIED 8 days ago - at 08/21/2025 06:31PM

Our provider has been engaged on the incident resolution. We are seeing some recovery at this time. We will provide an update in 15 minutes or sooner.

IDENTIFIED 8 days ago - at 08/21/2025 06:21PM

Our provider has been engaged on the incident resolution. We will provide an update in 15 minutes or sooner.

INVESTIGATING 8 days ago - at 08/21/2025 06:13PM

We are observing degraded performance with Explore in the US and EU regions, causing reports to appear blank due to an infrastructure provider. This issue impacts all users. We will provide an update as soon as we have more details.

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