Outage in Talkdesk
Live dashboard degraded performance in US region
Resolved MinorIncident Report
We are currently investigating reports of delays on updating widgets on Talkdesk Live Dashboard in our US region.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/02/2025 10:55PM
This incident has been resolved.
MONITORING
8 months ago - at 09/02/2025 10:50PM
Mitigation measures have concluded and services are back to normal. Freshness of data in Explore and Live is also recovered
IDENTIFIED
8 months ago - at 09/02/2025 10:00PM
Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 08:28PM
Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 06:57PM
Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 05:58PM
Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 45 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 05:29PM
Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 05:00PM
Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 04:25PM
Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 03:49PM
Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 03:33PM
Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 15 minutes or sooner.
IDENTIFIED
8 months ago - at 09/02/2025 03:19PM
Our engineering team has been engaged in the incident resolution, and mitigation measures are in progress. Users might experience a delay in updating widgets in Live Dashboards in the US region. We will provide an update in 15 minutes or sooner.
INVESTIGATING
8 months ago - at 09/02/2025 03:08PM
We are currently investigating reports of delays on updating widgets on Talkdesk Live Dashboard in our US region.
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