Outage in Talkdesk

Live dashboard degraded performance in US region

Resolved Minor
September 02, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating reports of delays on updating widgets on Talkdesk Live Dashboard in our US region.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/02/2025 10:55PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/02/2025 10:50PM

Mitigation measures have concluded and services are back to normal. Freshness of data in Explore and Live is also recovered

IDENTIFIED about 2 months ago - at 09/02/2025 10:00PM

Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 08:28PM

Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 06:57PM

Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 05:58PM

Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 45 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 05:29PM

Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 05:00PM

Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 04:25PM

Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 03:49PM

Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 03:33PM

Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 15 minutes or sooner.

IDENTIFIED about 2 months ago - at 09/02/2025 03:19PM

Our engineering team has been engaged in the incident resolution, and mitigation measures are in progress. Users might experience a delay in updating widgets in Live Dashboards in the US region. We will provide an update in 15 minutes or sooner.

INVESTIGATING about 2 months ago - at 09/02/2025 03:08PM

We are currently investigating reports of delays on updating widgets on Talkdesk Live Dashboard in our US region.

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