Outage in Tedee

Lock/Unlock operations fail over the bridge

Resolved Major
December 19, 2023 - Started almost 2 years ago
Official incident page

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Outage Details

Currently, users may experience issues with remote operations (over the bridge). The lock will lock/unlock as usual but users will receive an error "lock is not responding" and may see the wrong lock status in the app. WORKAROUND: - Switch to Bluetooth: In the lock settings, go to "Troubleshooting" and switch on the "Bluetooth only" option (after the chosen time, the option will turn off automatically). - Do not log out from the app. We are checking the problem and will do our best to solve it soon. We apologize for any inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/19/2023 01:52PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/19/2023 11:55AM

The issue should be solved. We are monitoring the situation.

INVESTIGATING almost 2 years ago - at 12/19/2023 11:33AM

Currently, users may experience issues with remote operations (over the bridge). The lock will lock/unlock as usual but users will receive an error "lock is not responding" and may see the wrong lock status in the app.

WORKAROUND:

- Switch to Bluetooth: In the lock settings, go to "Troubleshooting" and switch on the "Bluetooth only" option (after the chosen time, the option will turn off automatically).
- Do not log out from the app.

We are checking the problem and will do our best to solve it soon. We apologize for any inconvenience caused.

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