Outage in Tedee

Microsoft Azure issue affects Tedee Bridge control

Resolved Major

July 21, 2022 - Started over 3 years ago
Official incident page

Incident Report

Due to the failure of some Microsoft Azure services (https://status.azure.com/en-us/status), Tedee remote functionality is not available right now. The locks are functional in direct proximity to the mobile phone, with a keypad, or via Apple HomeKit. Read more in the next tweets. It means that all users can open and close locks via mobile phone when they are in the Bluetooth range. We still do not have information on when Microsoft Azure will be restored, so we can’t provide you with the exact date when the issue will be fixed. Important. Please do NOT log out from the mobile app. We've noticed that some users have problem with login. We know that it causes many problems. We are very sorry for all inconveniences and promise that we’re working hard to fix it and ensure that such issues will not happen in the future.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 07/22/2022 11:25AM

Yesterday at 21:45 Microsoft confirmed the issue was solved.

MONITORING over 3 years ago - at 07/21/2022 08:20AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 07/21/2022 08:16AM

Due to the failure of some Microsoft Azure services (https://status.azure.com/en-us/status), Tedee remote functionality is not available right now.

The locks are functional in direct proximity to the mobile phone, with a keypad, or via Apple HomeKit.
Read more in the next tweets.

It means that all users can open and close locks via mobile phone when they are in the Bluetooth range.

We still do not have information on when Microsoft Azure will be restored, so we can’t provide you with the exact date when the issue will be fixed.
Important.

Please do NOT log out from the mobile app. We've noticed that some users have problem with login.

We know that it causes many problems. We are very sorry for all inconveniences and promise that we’re working hard to fix it and ensure that such issues will not happen in the future.

Latest Tedee outages

Lock/unlock operations fail over the bridge - about 1 year ago

ISSUE WITH SIGN IN/UP TO APP/PORTAL - almost 2 years ago

Lock/Unlock operations fail over the bridge - almost 2 years ago

iOS app with enabled FaceID/TouchID crashes on start - almost 2 years ago

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