Outage in ThousandEyes

SamKnows Real Speed is partially degraded in Europe due to a datacenter outage. Clients are reconnecting to automatically to other datacenters

Resolved Minor

January 30, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

SamKnows Real Speed is partially degraded in Europe due to a datacenter outage that began at 11:28am GMT. The issue is now mitigated. Clients are reconnecting automatically to other datacenters.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/30/2025 03:56PM

Summary
SamKnows Real Speed is partially degraded in Europe due to a datacenter outage on Jan 30th between 11:28 AM UTC and 15:44 PM UTC

Impact
During this period, customers may have experienced re connections to other data centers in Europe Region for SamKnows Real Speed service.

Status
A fix has been implemented and the incident is resolved.

MONITORING about 1 year ago - at 01/30/2025 02:13PM

Clients are continuing to reconnect as expected and traffic volumes are close to normal levels

MONITORING about 1 year ago - at 01/30/2025 12:34PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/30/2025 12:25PM

SamKnows Real Speed is partially degraded in Europe due to a datacenter outage that began at 11:28am GMT. The issue is now mitigated. Clients are reconnecting automatically to other datacenters.

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