Outage in TigerConnect

Roles Management Incident

Resolved Minor

September 25, 2024 - Started over 1 year ago - Lasted 42 minutes
Official incident page

Incident Report

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin

Components affected

TigerConnect Developer API TigerConnect Directory Search TigerConnect Messaging Services

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/26/2024 12:36AM

We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels:

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

MONITORING over 1 year ago - at 09/26/2024 12:15AM

Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

INVESTIGATING over 1 year ago - at 09/25/2024 11:55PM

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

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