Outage in TigerConnect

Roles Management Incident

Resolved Minor
September 25, 2024 - Started 3 months ago - Lasted 42 minutes
Official incident page

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Outage Details

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: prosupport@tigerconnect.com TigerConnect App: direct message to TigerConnect Admin
Components affected
TigerConnect Directory Search TigerConnect Developer API TigerConnect Messaging Services
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 12:36AM

We have identified the latency issue with Roles and it is now resolved. If you are still experiencing issues feel free to contact us through the following channels:

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

MONITORING 3 months ago - at 09/26/2024 12:15AM

Roles opt in/out has started to normalize. TigerConnect continues to closely monitor and will update once the issue has been fully resolved.

Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

INVESTIGATING 3 months ago - at 09/25/2024 11:55PM

TigerConnect providers may experience an latency when attempting to opt in/out of Roles, accessing the Role Directory, or searching for a Role. TigerConnect is working to fix all Roles related issues. Another update will be provided in one hour.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com
TigerConnect App: direct message to TigerConnect Admin

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TigerConnect Platform Infrastructure Maintenance - 6 months ago
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Roles Management Incident - about 1 year ago

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