iOS Device Notification Issue – Under Investigation

Hello Team,

We have resolved the issue Please be sure to reach out to ProSupport if you are having any issues.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com

Hello Team,

We have released the hotfix for iOS Notifications. We will continue to monitor. Please be sure to reach out to ProSupport if you are having issue.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com

Hello Team,

TigerConnect has identified a hotfix will be completing testing and confirm once it's deployed into Production. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour.

Thank you for your patience.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com

Hello Team,

TigerConnect continues working to address iOS Notification Issue. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour.

Thank you for your patience.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com

Hello Team,

We’ve identified an issue impacting all iOS versions due to a recent update Apple made to the Apple Push Notification Service (APNS), which has introduced an incompatibility with TigerConnect Notifications.

Our engineering team is actively working on a resolution. We will provide the next update within the hour.

Thank you for your patience.

TigerConnect Customer Care is available for questions or issue handling through the following channels:
Phone: 650-564-4722(or Premium Support Toll-Free Number)
Email: prosupport@tigerconnect.com