Outage in TigerConnect

Sporadic Service Degradation

Resolved Major
October 20, 2025 - Started 6 days ago - Lasted about 12 hours
Official incident page

Incident Report

Sporadic service degradation may be expected in the following services: SMS, VoIP, Click-to-Call, Webhooks, CareConduit Workflow, and Paging. Another update will be provided in one hour. https://health.aws.amazon.com/health/status?path=open-issues
Components affected
TigerConnect Messaging Services

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Latest Updates ( sorted recent to last )
MONITORING 6 days ago - at 10/20/2025 10:20AM

Sporadic service degradation may be expected in the following services:
SMS, VoIP, Click-to-Call, Webhooks, CareConduit Workflow, and Paging.
Another update will be provided in one hour.

https://health.aws.amazon.com/health/status?path=open-issues

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