Outage in Togetherwork

[SEV-3] Togetherpay Sandbox and Integration Unavailable

Resolved Major
December 15, 2023 - Started 9 months ago - Lasted 25 days
Official incident page

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Outage Details

Togetherpay sandbox and integration are both down - 503 Service Temporarily Unavailable. Teams are investigating. An update will be posted as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/09/2024 04:21PM

Togetherpay sandbox and integration environments are both fully functioning. This incident is resolved.

MONITORING 9 months ago - at 01/08/2024 07:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 01/08/2024 05:35PM

APIs to both sandbox and integration are fully functioning. Front end access to the Togetherpay application for both environments is still down. Teams continue work to restore application access. Updates will be posted as progress is made.

IDENTIFIED 9 months ago - at 01/05/2024 05:07PM

Teams encountered an unforeseen issue resulting in further delays. At this time there is no ETA on the fix. As progress is made, we will let you know.

IDENTIFIED 9 months ago - at 01/03/2024 08:00PM

Teams continue to implement a fix for Sandbox and Integration. We will provide updates as we learn more.

IDENTIFIED 9 months ago - at 12/27/2023 05:39PM

Teams identified the issue and are working on a fix which will take some time to implement. Completion of the fix is targeted for mid next week. We will keep you posted as we learn more.

INVESTIGATING 9 months ago - at 12/26/2023 04:14PM

Togetherpay sandbox and integration are still down. Teams are working to restore both environments. We will provide updates as more is known.

INVESTIGATING 9 months ago - at 12/21/2023 05:59PM

Teams continue to investigate this issue. We will continue to provide updates as more is known.

INVESTIGATING 9 months ago - at 12/19/2023 03:50PM

Togetherpay sandbox and integration are still unavailable. Teams continue to work to resolve the issue. We will continue to provide updates.

INVESTIGATING 9 months ago - at 12/18/2023 09:05PM

Our teams are still working to resolve the issue with sandbox and integration. We will continue to provide updates as more is known.

INVESTIGATING 9 months ago - at 12/16/2023 05:58PM

Togetherpay sandbox and integration are still unavailable. Teams are still working to understand the issue. We will provide updates as more is known.

INVESTIGATING 9 months ago - at 12/15/2023 08:47PM

Teams continue to investigate this issue. As details emerge, we will let you know.

INVESTIGATING 9 months ago - at 12/15/2023 03:51PM

Togetherpay sandbox and integration are both down - 503 Service Temporarily Unavailable. Teams are investigating. An update will be posted as soon as we have more information.

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