Outage in Togetherwork
[SEV-3] Togetherpay - Account Boarding Issue
Resolved Minor
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Outage Details
Components affected
Togetherwork ProPay Production EnvironmentLatest Updates ( sorted recent to last )
ProPay's third party service provider implemented a fix, restoring identity validation services for ProPay account boarding. Automated account review and approval is operational again. This incident is resolved.
ProPay identified the source of the issue as one of their third party service providers used for ID verification. Teams are working to restore account onboarding services. As more is known, we will let you know. If you have an immediate onboarding need that requires extra attention, reach out to the Payments Team (payments@togetherwork.com) with specifics.
ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
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