Outage in TrekkSoft

Registered downtime 11th of June 2024

Resolved Major

June 11, 2024 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system include the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may also be unable to access their site. While channel manager bookings are still being taken via OTAs, they are not being processed on our system at the moment. We have identified the point of failure in our system and are actively investigating the root cause to find the quickest solution to restore booking functionality We will keep you updated and apologize for the inconvenience caused.

Components affected

TrekkSoft Application TrekkSoft API TrekkSoft Backend Mobile Applications TrekkSoft POS Desk TrekkSoft Channel Manager

Need to monitor TrekkSoft outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/11/2024 03:06PM

The incident has been resolved, and all Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident in the coming days.

We apologize once again for any inconvenience this may have caused.

MONITORING almost 2 years ago - at 06/11/2024 07:57AM

We have been able to isolate and produce a solution for the issue. Bookings appear to be working as expected on all channels now.

We continue to monitor the system to make sure all systems are performing well.

INVESTIGATING almost 2 years ago - at 06/11/2024 07:16AM

We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system include the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may also be unable to access their site.

While channel manager bookings are still being taken via OTAs, they are not being processed on our system at the moment.

We have identified the point of failure in our system and are actively investigating the root cause to find the quickest solution to restore booking functionality

We will keep you updated and apologize for the inconvenience caused.

Latest TrekkSoft outages

Service interruptions at TrekkSoft - 28 days ago

Disruption of online transactions via Saferpay/Worldline - 4 months ago

Service disruption warning - 5 months ago

Scheduled maintenance notice: 14th October 6:00 AM to 8:00 AM (CEST) - 5 months ago

Registered delivery issue with notifications - 7 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook