Outage in Trolley

Recipient Onboarding Disruption

Resolved Major
June 06, 2025 - Started 7 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently experiencing an issue with one of our vendors that validates banking information during recipient onboarding. This is preventing the saving of bank details in the Widget, Portal, and Merchant Dashboard. We are working to resolve ASAP and will post updates here as we have them. We apologize for any disruption this has caused.
Components affected
Trolley Portal Trolley Widget
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/09/2025 10:06AM

We've observed a full recovery of our bank validation services. Everything should be back to normal. Thanks for your patience over the weekend.

MONITORING 4 days ago - at 06/09/2025 08:52AM

The issue with our vendor has been resolved and we're seeing bank detail validations return successful responses once again. We'll continue to monitor over the next few hours to ensure everything is working as expected.

IDENTIFIED 7 days ago - at 06/06/2025 06:57PM

We are currently experiencing an issue with one of our vendors that validates banking information during recipient onboarding. This is preventing the saving of bank details in the Widget, Portal, and Merchant Dashboard.

We are working to resolve ASAP and will post updates here as we have them. We apologize for any disruption this has caused.

Latest Trolley outages

TIN Match Service Disruption - 17 days ago
Recipient Onboarding Disruption - 18 days ago
Degraded performance in background services - 5 months ago
Partial Service Outage - 6 months ago
Increased Processing Time for US Customers - 7 months ago

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