Outage in Trolley

Recipient Onboarding Disruption

Resolved Major

June 06, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently experiencing an issue with one of our vendors that validates banking information during recipient onboarding. This is preventing the saving of bank details in the Widget, Portal, and Merchant Dashboard. We are working to resolve ASAP and will post updates here as we have them. We apologize for any disruption this has caused.

Components affected

Trolley Portal Trolley Widget

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/09/2025 10:06AM

We've observed a full recovery of our bank validation services. Everything should be back to normal. Thanks for your patience over the weekend.

MONITORING 10 months ago - at 06/09/2025 08:52AM

The issue with our vendor has been resolved and we're seeing bank detail validations return successful responses once again. We'll continue to monitor over the next few hours to ensure everything is working as expected.

IDENTIFIED 10 months ago - at 06/06/2025 06:57PM

We are currently experiencing an issue with one of our vendors that validates banking information during recipient onboarding. This is preventing the saving of bank details in the Widget, Portal, and Merchant Dashboard.

We are working to resolve ASAP and will post updates here as we have them. We apologize for any disruption this has caused.

Latest Trolley outages

US TIN Matching Outage - about 2 months ago

Recipient Onboarding - Degraded Performance - 5 months ago

Trust - Verification Service Outage - 5 months ago

Route Unavailability - Canada, UK, Australia Merchants - 7 months ago

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