Outage in Trolley

Trust - Verification Service Outage

Resolved Major
October 20, 2025 - Started 12 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently experiencing an issue with one of our verification vendors due to the AWS outage. This prevents recipients from being onboarded in countries such as India, China, Korea, and Japan. We apologize for any disruption this has caused and will continue to post updates here as we have them.
Components affected
Trolley Portal Trolley Widget

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 02:21PM

We have resolved this issue with our vendors and all recipient verifications should be back to normal. Please reach out via normal support channels if there are any further issues. We apologize for the disruption this may have caused and thanks for bearing with us!

MONITORING 12 days ago - at 10/20/2025 11:01PM

Our verification systems have come back online and all recipient verifications should be back to normal. Please reach out via normal support channels if there are any further issues. We apologize for the disruption this may have caused.

IDENTIFIED 12 days ago - at 10/20/2025 07:55PM

We are currently experiencing an issue with one of our verification vendors due to the AWS outage. This prevents recipients from being onboarded in countries such as India, China, Korea, and Japan.

We apologize for any disruption this has caused and will continue to post updates here as we have them.

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