Outage in Trolley

Route Unavailability - Canada, UK, Australia Merchants

Resolved Major
September 17, 2025 - Started 24 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an outage in a portion of our bank payout network due to a failed maintenance procedure from one of our bank partners. We are urgently escalating with them and will update ASAP. If you are getting quote errors from Batches, it's recommend that you use the "Accept Invalid Payments" batch mode, so that you can process batches and only the effected payment will fail.
Components affected
Trolley API Trolley Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/18/2025 05:51PM

We haven't seen additional issues since the fix was applied and we shifted to monitoring

Updated to resolved.

MONITORING 23 days ago - at 09/17/2025 09:39PM

We have confirmed the outage has been resolved. We'll continue monitoring and mark this resolved soon if no continued issues.

IDENTIFIED 24 days ago - at 09/17/2025 05:32AM

We are currently experiencing an outage in a portion of our bank payout network due to a failed maintenance procedure from one of our bank partners. We are urgently escalating with them and will update ASAP. If you are getting quote errors from Batches, it's recommend that you use the "Accept Invalid Payments" batch mode, so that you can process batches and only the effected payment will fail.

Latest Trolley outages

Payout Processing Delays - about 1 month ago
US Customer Payment Issues - about 1 month ago
Mexico/MXN Outage for EU Merchants - about 2 months ago
Mexico/MXN Outage for Canada & UK Merchants - about 2 months ago
Email and Webhook Notification Delays - about 2 months ago

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