Outage in Trolley

Route Unavailability - Canada, UK, Australia Merchants

Major
September 17, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently experiencing an outage in a portion of our bank payout network due to a failed maintenance procedure from one of our bank partners. We are urgently escalating with them and will update ASAP. If you are getting quote errors from Batches, it's recommend that you use the "Accept Invalid Payments" batch mode, so that you can process batches and only the effected payment will fail.
Components affected
Trolley API Trolley Dashboard
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 09/17/2025 09:39PM

We have confirmed the outage has been resolved. We'll continue monitoring and mark this resolved soon if no continued issues.

IDENTIFIED 1 day ago - at 09/17/2025 05:32AM

We are currently experiencing an outage in a portion of our bank payout network due to a failed maintenance procedure from one of our bank partners. We are urgently escalating with them and will update ASAP. If you are getting quote errors from Batches, it's recommend that you use the "Accept Invalid Payments" batch mode, so that you can process batches and only the effected payment will fail.

Latest Trolley outages

Payout Processing Delays - 16 days ago
US Customer Payment Issues - 21 days ago
Mexico/MXN Outage for EU Merchants - 28 days ago
Mexico/MXN Outage for Canada & UK Merchants - 28 days ago
Email and Webhook Notification Delays - about 1 month ago

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