Outage in Trolley

Recipient Onboarding - Degraded Performance

Resolved Major
October 31, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently experiencing an issue with a downstream vendor that is blocking recipients from adding/updating bank details. We are investigating and will update here when we know more.
Components affected
Trolley Portal Trolley Dashboard Trolley Widget

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/31/2025 08:19PM

We have resolved the issue with our vendor and have confirmed everything is back to operational. Thank you for your patience and we apologize for any disruptions this has caused.

INVESTIGATING 1 day ago - at 10/31/2025 07:10PM

We're currently experiencing an issue with a downstream vendor that is blocking recipients from adding/updating bank details. We are investigating and will update here when we know more.

Latest Trolley outages

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Payout Processing Delays - 2 months ago
US Customer Payment Issues - 2 months ago

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