Outage in Trolley

Email and Webhook Notification Delays

Resolved Minor
August 13, 2025 - Started 11 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing delays in the delivery of email and webhook notifications across our platform. Impact: 1. All email notifications are delayed 2. All webhook deliveries are delayed Our engineering team is actively investigating the root cause and implementing a fix. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
Components affected
Trolley API
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/13/2025 08:57PM

All email and webhook notification services have been fully restored to normal operation.

✅ Email notifications: Fully operational
✅ Webhook notifications: Fully operational
✅ 97% of impacted notifcations ( email + webhook) have been successfully delivered
🔄 Remaining 3% (webhooks) are currently being processed

All new webhook events are being delivered with normal timing. Our team continues monitoring the final queue processing to ensure smooth completion. No customer action required.

Thank you for your patience during this service interruption.

MONITORING 11 days ago - at 08/13/2025 07:09PM

A fix has been successfully deployed and we are seeing service restoration.

✅ Email notifications: Fully restored and operating normally
⚠️ Webhook notifications: Processing resumed but experiencing delays as the system works through the backlog

Delivery times will return to normal as we clear the accumulated backlog. No action required from customers - all queued notifications will be delivered.

INVESTIGATING 11 days ago - at 08/13/2025 04:40PM

We are currently experiencing delays in the delivery of email and webhook notifications across our platform.

Impact:

1. All email notifications are delayed
2. All webhook deliveries are delayed

Our engineering team is actively investigating the root cause and implementing a fix. We apologize for any inconvenience and appreciate your patience as we work to restore full service.

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