Outage in Trolley

Mexico/MXN Outage for Canada & UK Merchants

Resolved Minor
August 22, 2025 - Started 25 days ago - Lasted 4 days
Official incident page

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Outage Details

Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, Canada and UK Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them. Please reach out to support if you have any questions in the mean time.
Components affected
Trolley Mexico
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 08/25/2025 11:37AM

We have resolved the issues with our Mexico route. In addition to this we've been able to upgrade the route from a Wire route to an IACH route, which should result is cheaper, faster payments to Mexico. Please reach out to support if you have any questions.

IDENTIFIED 25 days ago - at 08/21/2025 06:35PM

Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, Canada and UK Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them.

Please reach out to support if you have any questions in the mean time.

Latest Trolley outages

Payout Processing Delays - 13 days ago
US Customer Payment Issues - 18 days ago
Mexico/MXN Outage for EU Merchants - 25 days ago
Email and Webhook Notification Delays - about 1 month ago
Recipient Onboarding Disruption - 3 months ago

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