Outage in Trolley

Mexico/MXN Outage for EU Merchants

Resolved Minor
August 21, 2025 - Started 2 months ago - Lasted 6 days
Official incident page

Incident Report

Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, EU Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them. Please reach out to support if you have any questions in the mean time.
Components affected
Trolley Mexico

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/27/2025 01:36PM

Our partner for the MXN route to Mexico continues to work on finding a new MXN route. For now, we're resolving this incident and we recommend that customers reach out to support to have wires to Mexico enabled.

IDENTIFIED 2 months ago - at 08/21/2025 06:38PM

Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, EU Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them.

Please reach out to support if you have any questions in the mean time.

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