Outage in True IP Solutions

Atlanta Server Partial Outage

Resolved Minor
November 19, 2024 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently tracking an issue with an upstream provider that has caused our Atlanta, Ga servers to be unreachable for some customers. We are working to restore connectivity to this server as quickly as we can. Phone and portal services should have failed over to alternative servers as expected so phone service should not be impacted. There is an impact to device provisioning, however. If you are experiencing any service issues, please reach out to our on-call technician by phone at (855) 878-8477 or open a ticket at our support portal, support.trueipsolutions.com. We will keep you updated as the situation develops. Thank you, True IP Solutions
Components affected
True IP Solutions Voice QoS True IP Solutions Atlanta, GA True IP Solutions Fax QoS

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/19/2024 11:05AM

Service to the Atlanta data center has been restored. Thank you for your patience and if you’re still experiencing service impacting issues please contact our support team.

Thank you,


True IP Solutions

IDENTIFIED 11 months ago - at 11/19/2024 03:06AM

We are currently tracking an issue with an upstream provider that has caused our Atlanta, Ga servers to be unreachable for some customers. We are working to restore connectivity to this server as quickly as we can. Phone and portal services should have failed over to alternative servers as expected so phone service should not be impacted. There is an impact to device provisioning, however.

If you are experiencing any service issues, please reach out to our on-call technician by phone at (855) 878-8477 or open a ticket at our support portal, support.trueipsolutions.com. We will keep you updated as the situation develops.

Thank you,


True IP Solutions

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