Outage in True IP Solutions
Connectivity Issues at Dallas Data Center
Resolved MajorIncident Report
We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance.
Thank you,
True IP Solutions
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/27/2024 06:15PM
This incident has been resolved.
MONITORING
over 1 year ago - at 11/27/2024 03:58PM
The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service.
Thank you,
True IP Solutions
INVESTIGATING
over 1 year ago - at 11/27/2024 02:20PM
We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance.
Thank you,
True IP Solutions
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