Outage in True IP Solutions

Connectivity Issues at Dallas Data Center

Resolved Major
November 27, 2024 - Started 24 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance. Thank you, True IP Solutions
Components affected
True IP Solutions Dallas, TX
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 11/27/2024 06:15PM

This incident has been resolved.

MONITORING 24 days ago - at 11/27/2024 03:58PM

The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service.

Thank you,


True IP Solutions

INVESTIGATING 24 days ago - at 11/27/2024 02:20PM

We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance.

Thank you,


True IP Solutions

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