Outage in True IP Solutions

Data Center Power Outage, Dallas Tx

Resolved Major
December 06, 2024 - Started 11 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are aware of an issue with power at the Dallas, Tx data center. It is being investigated and a fix prepared, but in the meantime the geo-server located in Dallas is offline. All services should have failed over to alternate servers, however if you're having any issues with phone service please reach out to our on-call technician at (855) 878-8477 for assistance. Thank you, True IP Solutions
Components affected
True IP Solutions Dallas, TX

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/07/2024 11:00PM

The issues at the data center have been resolved and Dallas is back online. We apologize for any inconvenience. If you are still having trouble with your phone equipment, please reach out to our on-call support tech at (855) 878-8477.

Thank you,


True IP Solutions

IDENTIFIED 11 months ago - at 12/07/2024 12:46AM

We are aware of an issue with power at the Dallas, Tx data center. It is being investigated and a fix prepared, but in the meantime the geo-server located in Dallas is offline. All services should have failed over to alternate servers, however if you're having any issues with phone service please reach out to our on-call technician at (855) 878-8477 for assistance.

Thank you,


True IP Solutions

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