Outage in TrustPilot

B2B Data Pipeline Failure

Resolved Minor
March 07, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing a data pipeline failure that is resulting in the impact below: - B2B service review exports will be missing reviews from March 6th - B2B service review analytics will be missing data from March 6th - B2B review Insights will have an incomplete data set from March 6th - There is NO impact on Service Review replies or TrustScore calculation - We are working on minimising the time taken for the full data sync. We will add another update once we have an estimated time for resolution.
Latest Updates ( sorted recent to last )
IDENTIFIED 10 months ago - at 03/07/2024 11:38AM

We are experiencing a data pipeline failure that is resulting in the impact below:

- B2B service review exports will be missing reviews from March 6th
- B2B service review analytics will be missing data from March 6th
- B2B review Insights will have an incomplete data set from March 6th
- There is NO impact on Service Review replies or TrustScore calculation
- We are working on minimising the time taken for the full data sync. We will add another update once we have an estimated time for resolution.

Latest TrustPilot outages

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Delays Sending Review Invitations Emails - 3 months ago
Delays sending business notifications emails - 3 months ago
Invitation emails using custom templates in queue - 4 months ago

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