Outage in TSYS Merchant

TSYS System Incident - Sporadic Timeouts

Resolved Minor
February 23, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a time-out issue and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant MultiPASS / API Integration TSYS Merchant Sierra TSYS Merchant Merchant Center TSYS Merchant Hosted TSYS Merchant CounterPASS/POS TSYS Merchant WebPASS / Virtual Terminal
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/23/2023 11:43PM

No additional timeouts have been seen. This incident was resolved at 14:45 MT when a timeout issue was corrected. Teams will be working with our provider on steps for remediation and prevention of future occurrences.

MONITORING almost 2 years ago - at 02/23/2023 10:30PM

Our teams have not seen any additional timeouts in the last 35 - 40 minutes. They continue to monitor to ensure the vendor has implemented a resolution to correct this issue.

We will continue to monitor the status and provide regular updates until the situation is verified as resolved.

MONITORING almost 2 years ago - at 02/23/2023 10:15PM

Our teams have identified a provider that had issues processing transactions and they are working with the provider to monitor that they have implemented a resolution to correct this issue. They have confirmed no TransIT transactions were impacted.

We will continue to monitor the status and provide regular updates until the situation is verified as resolved.

INVESTIGATING almost 2 years ago - at 02/23/2023 09:59PM

We are aware of a time-out issue and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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